Privacy Policy

This website (hereinafter referred to as the "Site") is operated by Keikyu EX Inn Co., Ltd. (hereinafter referred to as the Company). Please read the following terms of use before using the site, and use the site only if you agree to these terms. By using the site, you are deemed to have accepted the contents of this agreement. We may change the terms of use of the site without prior notice. In that case, we will post a revised version of this document, so please always check for the latest content. We do not have any obligation to contact you individually regarding changes, additions, modifications, etc. to the terms of use.

(Company information)
1-2-8 Takashima, Nishi-ku, Yokohama, Kanagawa 220-0011
Keikyu EX Inn Co., Ltd.
President and CEO Motohiro Somezaki

Definition of personal information

Personal information is information about an identified individual that can identify the user through the name, address, telephone number, e-mail address, company name, and other descriptions that make up the information. In addition, even if a person cannot be identified from that information alone, it can be easily compared with other information, and as a result, the person can be identified as personal information.

Purpose of use of personal information

We will use the personal information we obtain for the following purposes: Please note that we will not use your information beyond the intended purpose without your consent. In addition, if we entrust the handling of personal information to a third party to the extent necessary to achieve the purpose of use, we will instruct the outsourced party on the appropriate management of personal information and provide appropriate supervision.

Providing accommodation services including Keikyu EX Inn Hotel Group official website (same reservation site), implementing campaigns that do not involve accommodation, accepting the membership program "KEIKYU EX MEMBERS" (only for those who wish to register), and other such matters. Accompanying correspondence.
Information regarding our products, services, events, and other business activities.
Responding to inquiries, requests for materials, etc.
Implementation of sweepstakes, campaigns, etc.
When using the services operated by our company, we verify the identity of the person applying.
Exercise of rights and performance of obligations under laws and regulations.
Analysis for the purpose of understanding hotel usage status and improving products and services (converted to pseudonymized information).
Other purposes of use specified at the time of acquiring personal information.

Please note that this site uses Google Analytics, a service of Google Inc., to understand the status of customer visits to the site. Click here for an explanation of Google Analytics' terms of service, and here for an explanation of Google's privacy policy.

Regarding disclosure of personal information

As a general rule, we do not disclose the personal information of site users without obtaining their consent. However, in the following exceptional cases, information may be disclosed through reasonable procedures.

We may disclose user statistical information to cooperating companies, individuals, voluntary organizations, and other third parties in order to explain our services and for other lawful purposes. there is.
If our company determines that it will cause a disadvantage to our company or a third party, we will pass on the various information we have learned about the user to the police or other relevant authorities for the purpose of protecting the rights and property of our company or the third party. may disclose individual and specific information of any nature.
When disclosure is requested by the police, public prosecutor's office, court, bar association, consumer center, or similar organization pursuant to the provisions of Article 18, Paragraph 3, Item 11 of the Act, various information provided by the user or obtained. We may disclose.
If a user applies for service announcements, sales, or requests for materials or pamphlets from advertisers on the site based on the user's will, it will be assumed that the user has consented to the provision of each product or service. We will disclose your personal information to advertisers and advertisers.

About information sharing

We may analyze and share your personal data information among Keikyu Group companies, other Keikyu Premier Point member stores (hereinafter referred to as "member stores"), and our business partners Keikyu Group for the purpose of providing information on products, services, etc. handled by the member stores and our business partners, and for sales promotion, etc. Items of personal data subject to joint use include name, address, date of birth, gender, telephone number email address, company/organization name, department name, title, work location, transaction history, and other contact-related data.

Additionally, we have partnered with Tripla Inc. (located at 6F Shinkawa I&L Building, 1-22-13 Shinkawa, Chuo-ku, Tokyo) to provide online reservation services. Our company provides the content posted on this website, accepts reservations from users, and accepts the membership program "KEIKYU EX MEMBERS", but processing is performed through tripla Inc. For this reason, the information you enter on this site will be shared with tripla Inc. This information may include personal information such as your name, contact information, payment information, names of companions, and accommodation reservation preferences.

The person responsible for the management of personal data at our company is as follows.

1-2-8 Takashima, Nishi-ku, Yokohama, Kanagawa 220-0011
Keikyu EX Inn Co., Ltd.
President and CEO Motohiro Somezaki

About safety management measures

Regarding personal information, our company takes the following measures to prevent leakage, loss, or damage, and to appropriately manage personal data.

(1) Formulation of basic policy

①The Keikyu Group Privacy Policy has been established to ensure the proper handling of personal information and to inform you of the point of contact for handling inquiries and complaints.

(2) Establishment of regulations regarding the handling of personal data

① We have established personal information protection regulations and have established handling methods and responsible persons for each stage of personal data acquisition, provision, disposal, etc.
②We have established personal number protection regulations and have established the necessary matters to ensure the appropriate handling of individual numbers.

(3) Organizational safety management measures

① We have appointed a person responsible for the handling of personal data (person in charge of personal information protection, etc.).
②We use a personal data handling ledger to record and clarify the items of personal data handled by those who have access rights to personal data and by the relevant employees.
③ We have established a system for reporting to the personal information protection supervisor regarding how to respond in the event that we become aware of facts or signs of violation of laws or internal regulations.
④We regularly conduct self-inspections regarding the handling of personal information, and conduct audits by other departments.

(4) Personnel safety management measures

①We will provide necessary education and training to employees to ensure compliance with laws and accurate understanding and implementation of internal regulations.

(5) Physical safety control measures

① Efforts are made to install partitions, etc. in the area where work that handles personal information is carried out, or to make it a place where there is little traffic by people other than the person in charge of personal information work, and a place where there is a low possibility of being seen from behind. Masu.
②In order to prevent the theft or loss of equipment, electronic media, documents, etc. used for operations that handle personal information, we take measures such as storing them in locked cabinets, archives, etc.
③ When taking electronic media or documents containing personal information outside the company, we encrypt the data, protect it with a password, or use a lockable transport container.

(6) Technical safety control measures

① We implement appropriate access controls to limit the personnel in charge and the scope of personal information handled.
②The system that handles personal information authenticates that the person in charge of personal information affairs has legitimate access rights based on the identification results.
③We take appropriate measures to protect systems that handle personal information from unauthorized access or software from outside.
④When transmitting personal information externally via the Internet, etc., we take measures to prevent information leaks through the communication route.

About kana processing information

Our company creates pseudonymous information that is processed so that customers cannot be identified unless compared with other information, and analyzes and uses the information for the purposes described in "Purposes of Use of Personal Information."
Regarding pseudonymized information, our company complies with separately established internal regulations (personal information protection regulations) and takes measures for safety management.
In addition, our group will jointly use pseudonymized information as follows.

(1) Scope of joint users, purpose of use, items, and person responsible for the use
Same as "About information sharing"

About anonymously processed information

We may create anonymously processed information so that it cannot identify you and provide it to third parties.
Regarding anonymously processed information, our company complies with separately established internal regulations (personal information protection regulations) and takes measures for safe management.

About disclosure requests

(1) Our company does not accept requests from customers or their agents to disclose, notify the purpose of use, correct, suspend use of, or disclose records provided to third parties (hereinafter referred to as "disclosure, etc.") personal data held by the customer. If so, we will respond to your request within a reasonable range.

(2) When requesting disclosure, etc., we will respond without delay, except for the following personal data. In addition, if we do not disclose, etc., or if the relevant retained personal data does not exist, we will respond to that effect.

① Items that do not fall under retained personal data

Data that our company only outsources and does not have the authority to disclose, etc.
Other things stipulated by laws and regulations, etc.

② Information that is not subject to disclosure pursuant to the provisions of Article 21, Paragraph 1 of the Act

Information that may harm the rights and interests of the person or a third party if disclosed, etc.
Information that, if disclosed, may hinder the proper execution of our business.
Items whose disclosure, etc. may violate other laws and regulations.

③ Other things stipulated by laws and regulations, etc.

(3) Responses can be made in writing or by electromagnetic records.

(4) If you would like to request disclosure, please contact us using the "Contact Form" in the contact information below. We will provide you with details of the procedure.

(5) The purposes of use of personal information obtained in connection with requests for disclosure, etc. are as follows. Personal information obtained in response to a request for disclosure, etc. shall be handled only to the extent necessary for the request for disclosure, etc. The submitted documents will be retained for two years after the response to the request for disclosure, etc. is completed, and then they will be disposed of.

(6) Reasons for non-disclosure of retained personal data We will not disclose personal data in the following cases. If we decide not to disclose the information, we will notify you to that effect and explain the reason. In addition, a prescribed fee will be charged even in the case of non-disclosure.

① If the identity cannot be confirmed, such as when the address written on the application form, the address written on the document for identity verification, and the address registered with our company do not match.
②If the authority of representation cannot be confirmed when applying by a representative
③ If there are any deficiencies in the entries in the application form prescribed by our company.
④If the item subject to the request for disclosure, etc. does not fall under retained personal data
⑤When there is a risk of harming the life, body, property, or other rights and interests of the person or a third party.
⑥When there is a risk of hindering the proper implementation of our business.
⑦When it would violate other laws and regulations.

*A fee of 774 yen is required for each application for disclosure procedures. This is the actual cost of postage such as registered mail (84 yen postage + 480 yen registered mail + 210 yen postage only for the recipient). However, no fees are required for corrections, additions, suspension of use, or deletion.

If the fee is insufficient or if the fee is not enclosed, we will contact you to that effect, but if payment is not made within the specified period, there is no request for disclosure or notification of purpose of use. We will respond accordingly.

Terms of use of the site

When posting information such as documents, videos, images, etc. (hereinafter referred to as "content") on our website and in the news mails we issue, we pay close attention to all aspects. does not guarantee the accuracy, usefulness, safety, etc. of these contents in any way, either explicitly or implicitly. Furthermore, we do not guarantee the results of using such content, regardless of the reason.
Content on the Site may contain inaccuracies or typographical errors. Additionally, please note that we may change, alter, or add content on the site without prior notice, or suspend or discontinue the operation of the site. In addition, our company assumes no responsibility or guarantee for any damage caused by this.
In order to avoid any unforeseen circumstances related to rights, etc. that may arise in the future, we will, in principle, accept any new products, services, designs, manufacturing methods, promotions, business-related ideas, memos, videos, audio, etc. We will not accept proposal materials stored on e-mail, streaming, MO, CD-R, etc., including All proposals sent to us will be deemed to be your agreement to the following. Please note.
We are not obligated to maintain confidentiality regarding the proposals you send to us, nor are we obligated to consider, adopt, or evaluate them.
Our company shall be free to use all or part of the various proposal materials sent to our company through any media and for any purpose without any rights restrictions. We do not guarantee any rights.
The site contains links to sites not managed by our company, and these are operated and managed at the responsibility of each company and are not under our control. When using sites not managed by our company, please agree to the terms and conditions of each site.
Our company makes no warranties of any kind, either express or implied, regarding the use of sites not under its control.
We do not recommend or guarantee the use of linked sites on sites operated by our company that are not under our control, and we do not explicitly or implicitly imply that there is a special relationship between us. There is no guarantee.
All content related to our company on sites other than those operated by our company is not under our control, and we do not provide any kind of validity, accuracy, warranty, etc., expressly or implicitly. We do not assume any warranties arising from the use of the content.

Prohibited matters when using the site

When using the site, users must not do the following:

When using the site, users must not do the following:
Impersonating another person or organization, intentionally or unintentionally misrepresenting your relationship with our company, or engaging in various acts of transmitting information that may cause misunderstandings.
Adding, updating, or deleting content on the site without obtaining our written approval.
Users may not use the Site for any illegal purpose that violates public order or morals, including inside information, employment relationships, business relationships, or information disclosed or learned under a non-disclosure agreement (NDA) without our written consent. Post or otherwise transmit on.
Posting on the site materials containing computer viruses, computer programs, scripts, etc. designed to alter, destroy, stop, or limit the functions of computer software and hardware, various communication devices, etc., or other materials. to send in the form of
Any act that infringes or has the potential to infringe on the property or privacy of third parties, including site users, or our employees or company, or that damages our honor or trust, is prohibited.
Any act that violates public order and morals, or that may be considered to be a criminal act or induce a crime.
Acts of making false declarations or notifications, such as registering someone else's e-mail etc. Acts of collecting or storing personal data about other users.
Acts for the purpose of business activities or profit, or acts for the purpose of preparation.
Any other acts that violate or may violate various laws, ordinances, or ordinances in Japan.
If we become aware of any other acts that we deem inappropriate or any of the above acts, we have no obligation to stop these acts. However, if we discover such acts, we reserve the right to take various measures to stop these acts without prior notice to the parties concerned.

Not limited to the above, the site is for your personal use, so you may not use (copy, modify, upload, post, transmit, distribute, license, etc.) the content on the site beyond the scope of what is considered private use. (including sales, publication, etc.) is prohibited. In addition, the content posted on the site is protected by the copyright laws of each country, various treaties, and other laws, so any use beyond the scope permitted by those laws is prohibited.

Contact Information

For inquiries regarding privacy, please contact us using the inquiry form.

that's all

Established on April 1, 2022
Revised on November 1, 2023
Keikyu EX Inn Co., Ltd.