Accommodation Terms and Conditions

(Revised March 27, 2024)

Article 1 (Scope of Application)

1. The Accommodation Terms and Conditions and related contracts that our hotel concludes with its guests shall be as stipulated in these Terms and Conditions. Matters not stipulated in these Terms and Conditions shall be governed by laws and regulations or established norms.

2. Special contracts with our hotel will take precedence, provided they comply with applicable laws, regulations, and established norms, regardless of the provisions in the preceding paragraph.

Article 2 (Requesting an Accommodation Contract)

1. A person who wishes to request an accommodation contract with our hotel must provide the following information.

1. (1) Name and telephone number or other contact information of the person wishing to stay
2. (2) Date of stay and estimated time of arrival
3. (3) Accommodation fee (based on the basic accommodation charges listed in Appendix 1)
4. (4) Anything else deemed necessary by our hotel

2. If during their stay a guest requests to extend their period of accommodation beyond the date specified in item (2) of the preceding paragraph, our hotel will treat it as a new accommodation contract from the time of the request.

3. If the person requesting the accommodation contract is different from the person staying, the information of the person staying (as per Paragraph 1 of this Article) must be provided by the time stipulated in Article 8 “Registration for Accommodation.” In addition, in cases like group stays where the information of people in the group is not confirmed at the time of the request, if our hotel requests the submission of a guest list with such information, it must be submitted immediately, even if the contract has already been established.

Article 3 (Establishment of Accommodation Contract)

1. The accommodation contract shall be concluded when our hotel accepts the request as set forth in the preceding article. When requesting accommodation through an online booking site, the Terms of Service of that site will also apply in addition to the Accommodation Terms and Conditions of our hotel. However, this will not apply if our hotel can show that it did not accept the request.

2. When an accommodation contract is concluded pursuant to the provisions of the preceding paragraph, an application fee determined by our hotel within the limit of the basic accommodation charge for the period of stay shall be paid by the date designated by our hotel.

3. The application fee will be applied to the accommodation fee that the guest will ultimately pay. In the event that the provisions of Article 6 and Article 18 apply, the application fee will be applied to the cancellation fee and then to other compensation. If any amount remains, it will be refunded at the time fees are paid pursuant to the provisions of Article 12.

4. If the application fee set forth in Paragraph 2 is not paid by the date designated by our hotel pursuant to the provisions of said paragraph, the accommodation contract shall become invalid. However, this only applies if our hotel has notified the guest to that effect when specifying the date for payment of the application fee.

5. In the event that our hotel offers or provides incorrect accommodation rates, whether through its online booking site, by telephone, or by any other means, and a request for accommodation and acceptance of the accommodation contract has been made based on such rates, if it is significantly lower than the rates for the surrounding dates, and there is no indication of the reason for the low rate (limited offer, special sales, etc.), it will be considered acceptance based on error as per the Civil Code. In such cases, the accommodation contract will be canceled, and the guest will be promptly notified.

Article 4 (Special Contracts That Do Not Require an Application Fee)

1. Notwithstanding the provisions of Paragraph 2 of the preceding article, our hotel may accept a special agreement in which the payment of the application fee set forth in said paragraph is not required upon conclusion of the contract.

2. If our hotel does not request payment of the application fee as set forth in Paragraph 2 of the preceding article or does not specify the payment date for it when accepting a request for an accommodation contract, it will be treated as our hotel having accepted a special agreement as set forth in the preceding paragraph.

Article 5 (Refusal to Conclude an Accommodation Contract)

Our hotel may refuse to conclude an accommodation contract in any of the following cases.

1. (1) When the request for accommodation does not comply with these Terms and Conditions
2. (2) When there is no room available due to full occupancy
3. (3) When it is recognized that the person seeking accommodation may engage in acts that violate laws and regulations, disturb the public order, or break social norms in connection with their stay
4. (4) When the person seeking accommodation is clearly recognized to have an infectious disease as stipulated in Article 6 of the Infectious Diseases Control Law
5. (5) When the request for accommodation imposes a burden beyond what is considered reasonable
6. (6) When the person seeking accommodation is intoxicated or similarly impaired, and there is a significant risk of causing inconvenience to staff, cleaning personnel, other contractors (hereinafter referred to as “employees, etc.”), or other guests, or when the person engages in behavior that significantly inconveniences other guests
7. (7) When we are unable to provide accommodation due to natural disasters (earthquakes, typhoons, tsunamis, volcanic eruptions, torrential rains, etc.), terrorist incidents, outbreak of international conflicts, suspension or reduction of operations due to the spread of infectious diseases, facility malfunctions, or other unavoidable circumstances
8. (8) When the person seeking accommodation is deemed to fall under any of the following (A to C)
• Organized crime groups as defined in Article 2, Paragraph 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members, organized crime group members as defined in Paragraph 6 of the same article, quasi-members of organized crime groups, persons associated with organized crime groups, and other antisocial forces
• A corporation or other organization controlled by an organized crime group or its members
• A corporation with officers who are organized crime group members
9. (9) When the person seeking accommodation is deemed to be a person, corporation, or other organization equivalent to those stipulated in the preceding items (A to C), or is involved in a corporation or other organization that engages in fraud or intimidation
10. (10) When the person seeking accommodation engages in assault, injury, coercion, intimidation, blackmail, fraud, or other similar acts
11. (11) When there are other reasons similar to items (8) to (10) above
12. (12) When the person seeking accommodation has in the past at our hotel behaved in a manner that has caused a significant inconvenience to other guests, staff, employees, etc.
13. (13) When our hotel has received a request that exceeds what it considers reasonable
14. (14) When the person seeking accommodation is clearly unable to pay the accommodation fee
15. (15) When the behavior of the person seeking accommodation is clearly disturbed
16. (16) When minors without permission from their guardian plan to stay overnight by themselves
17. (17) When a situation falls under the provisions of Article 5 of the Hotel Business Act and the Hotel Business Act Enforcement Ordinance (Appendix 3) as stipulated by the municipality with jurisdiction over our hotel

Article 6 (Guest’s Right to Cancel the Contract)

1. Guests may cancel their accommodation contract by notifying our hotel.

2. If a guest cancels all or part of the accommodation contract due to reasons attributable to them, our hotel will charge a cancellation fee as outlined in Appendix 2. (This does not apply in cases where, according to the provisions of Article 3, Paragraph 2, our hotel has requested payment of an application fee and specified a deadline for the payment of this fee, and the guest cancels the accommodation contract before making this payment.) However, if our hotel agrees to a special contract as outlined in Article 4, Paragraph 1, the obligation for the guest to pay a fee upon canceling the accommodation contract applies only when our hotel has informed the guest of this obligation at the time of concluding the special agreement.

3. If a guest has not arrived by 10 p.m. on the day of stay without notice (or one hour after the specified estimated time of arrival, if such time has been explicitly stated in advance, or after a specific check-in time that has been agreed upon), our hotel may deem the accommodation contract to have been canceled by the guest.

Article 7 (Our Hotel’s Right to Cancel a Contract)

1. Our hotel may cancel the accommodation contract in any of the following cases.

1. (1) When a guest engages in acts that violate laws and regulations, disturb the public order, or break social norms, or engages in other similar behavior in connection with their stay
2. (2) When a guest has an infectious disease as stipulated in Article 6 of the Infectious Diseases Control Law, or is strongly suspected of such
3. (3) When a guest makes requests regarding accommodation that impose a burden beyond what is considered reasonable, or when they have made such unreasonable requests in the past
4. (4) When a guest is deemed to be intoxicated or similarly impaired, and there is a significant risk of causing inconvenience to other guests, staff, employees, etc., or when the guest engages in behavior that significantly inconveniences the above persons
5. (5) When we are unable to provide accommodation due to natural disasters (earthquakes, typhoons, tsunamis, volcanic eruptions, torrential rains, etc.), terrorist incidents, outbreak of international conflicts, suspension or reduction of operations due to the spread of infectious diseases, facility malfunctions, or other unavoidable circumstances
6. (6) When the person seeking accommodation is deemed to fall under any of the following (A to C)
• Organized crime groups as defined in Article 2, Paragraph 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members, organized crime group members as defined in Paragraph 6 of the same article, quasi-members of organized crime groups, persons associated with organized crime groups, and other antisocial forces
• A corporation or other organization controlled by an organized crime group or its members
• A corporation with officers who are organized crime group members
7. (7) When the person seeking accommodation is deemed to be a person, corporation, or other organization equivalent to those stipulated in the preceding items (A to C), or is involved in a corporation or other organization that engages in fraud or intimidation
8. (8) When a guest engages in assault, injury, coercion, intimidation, blackmail, fraud, or other similar acts against other guests, staff, employees, etc.
9. (9) When a guest is late making payment or fails to make payment of the accommodation fee
10. (10) When a guest provides false information when concluding the accommodation contract
11. (11) When there are other reasons similar to (6) through (10) above
12. (12) When a guest has smoked in bed, tampered with firefighting equipment, or failed to comply with other prohibitions set forth in our hotel’s Terms of Service deemed necessary for preventing fires
13. (13) When a situation falls under the provisions of Article 5 of the Hotel Business Act and the Hotel Business Act Enforcement Ordinance (Appendix 3) as stipulated by the municipality with jurisdiction over our hotel
14. (14) When it is discovered that this Article has applied to the person in the past

2. The guest will not be charged for accommodation services, etc. that have not yet been provided in the event that our hotel cancels the accommodation contract based on the provisions of the preceding paragraph.

3. If our hotel cancels the accommodation contract based on the provisions of Paragraph 1, our hotel will not compensate for any damages caused thereby.

Article 8 (Registration for Accommodation)

Those who wish to stay at our hotel must register the following information at our hotel’s front desk or automated check-in machine on the first day of their stay.

1. (1) Name, telephone number, age, gender, address, and occupation of the person wishing to stay
2. (2) For foreign nationals who do not have an address in Japan: Nationality, passport number, and place and date of entry into Japan (guests will need to present their passport and our hotel will make a copy for its records)
3. (3) Check-out date and estimated check-out time
4. (4) Anything else deemed necessary by our hotel

Article 9 (Room Occupancy Hours)

1. The time during which a guest may occupy a room at our hotel is from the time of check-in to the time of check-out as determined by our hotel. However, if a guest stays for consecutive nights, they may use it all day except for the day of check-in and the day of check-out.

2. Notwithstanding the provisions of the preceding paragraph, our hotel may allow guests to occupy the room at times other than those stipulated. In such cases, the guest will be required to abide by the extended time specified by our hotel and will be charged an additional fee.

Article 10 (Compliance with Terms of Service, Hotel Rules, etc.)

While in our hotel, guests must comply with the Terms of Service posted on our website and the rules established by our hotel and posted within the building.

Article 11 (Business Hours)

1. The business hours of our hotel’s main facilities are posted on our website and bulletin boards in various locations within our hotel, as well as in pamphlets and service directories in guest rooms.

2. The hours listed in the locations of the preceding paragraph may be changed temporarily as necessary. Our hotel will notify guests by an appropriate method in such cases.

Article 12 (Payment of Fees)

1. Details concerning accommodation fees and similar charges to be paid by the guest and their method of calculation are listed in Appendix 1.

2. Payment of the accommodation fees mentioned in the preceding paragraph must be made at the front desk or via an automated check-in machine before entering the guest room, either in cash or through alternative methods approved by our hotel, such as accommodation vouchers, credit cards, or electronic money. However, payment in cash will not be possible if our hotel informs a guest of such in advance.

3. If the guest voluntarily chooses not to stay after our hotel has made a guest room available for use, the accommodation fee will still be charged.

Article 13 (Our Hotel’s Responsibilities)

1. Our hotel will compensate the guest for any damages caused in the performance of the Accommodation Terms and Conditions and any related contracts, or in the non-fulfillment thereof. However, this will not apply if the damage is not due to reasons attributable to our hotel.

2. Our hotel has guest liability insurance to protect against incidents such as fires.

Article 14 (Procedure for When a Contracted Guest Room Cannot Be Provided)

1. If our hotel is unable to provide the guest with the contracted room, our hotel shall, with the consent of the guest, arrange alternative accommodation under as similar conditions as possible.

2. Notwithstanding the provisions of the preceding paragraph, if our hotel is unable to arrange alternative accommodation, it will compensate the guest with an amount equivalent to the cancellation fee, which will be applied to the amount as compensation for damages. However, no compensation will be paid if the reason for the inability to provide a room is not attributable to our hotel.

Article 15 (Handling of Items Left with Our Hotel)

1. If items, cash, or valuables entrusted to the front desk by a guest are lost or damaged, except in cases of force majeure, our hotel will pay compensation. However, for cash and valuables, if a guest does not declare their type and value, our hotel’s liability for compensation shall not exceed 50,000 yen. Please note that the following items cannot be accepted.

1. (1) Goods, money, or other items with a value exceeding 500,000 yen
2. (2) Artwork/Antiques
3. (3) Devices with information recording capabilities (PCs, mobile phones, other digital devices)
4. (4) Items related to personal information (customer lists, etc.)
5. (5) Other items which our hotel determines cannot be accepted, such as dangerous items and oversized luggage

2. Our hotel shall not be liable for any loss, damage, or other harm to items, cash, or valuables brought into our hotel by guests but not deposited at the front desk, unless such damage is due to intentional acts or negligence on the part of our hotel. If damages such as loss or breakage occur due to intentional acts or negligence on the part of our hotel, our hotel will compensate for the damage up to a limit of 30,000 yen, unless there is gross negligence on the part of our hotel.

Article 16 (Storage of Guests’ Baggage or Belongings)

1. If a guest’s baggage arrives at our hotel prior to their stay, it will be securely stored at the front desk or in our hotel’s office, provided that the tag attached to the baggage matches the reservation information our hotel has on file. The baggage will then be given to the guest upon check-in at the front desk or automated check-in machine. Please note that our staff will not carry your baggage into your room.

2. If you plan to have your baggage arrive more than two days before check-in, please consult with our hotel in advance.

3. If you wish to store your baggage after check-out, our hotel will hold it at the front desk or in our hotel office for a period of seven days from the date of check-out. If the item is not picked up within seven days, it will be returned to the address of the guest as per Article 8, Paragraph 1, at the recipient’s expense. If the guest’s address is not known, the situation will be reported to the nearest police station.

4. If a guest’s baggage or belongings are left in the guest room or within our hotel facilities after check-out and the owner can be identified, our hotel will notify the owner and ask for instructions on how to handle the items. However, if no instructions are received from the owner, or if the owner cannot be identified, the items will be stored at our hotel for seven days from the time the situation became clear. Afterward, they will be turned over to the nearest police station. Perishables, magazines, and similar items will be disposed of immediately.

5. For baggage or belongings left as described in Paragraph 1, our hotel’s liability is governed by Paragraph 1 of the preceding Article. For items left as described in the previous paragraph, our hotel’s liability is governed by Paragraph 2 of the preceding Article.

Article 17 (Responsibilities Regarding Parking)

When a guest uses our hotel’s parking lot, our hotel only provides the space and does not assume any responsibility for managing the vehicle. Compensation will be required if a vehicle has been parked without authorization.

Article 18 (Responsibilities of Guests)

If our hotel incurs damage due to a guest’s intentional acts or negligence, including through failure to follow our hotel’s established Terms of Service, the guest shall compensate our hotel for any damages.

Article 19 (Disclaimers)

1. Our hotel is not responsible for any damage incurred by guests due to their own intentional acts or negligence.

2. The use of computers for communications from within our hotel is at the guest’s own risk. Our hotel will not be held responsible for any damages incurred by guests as a result of interruption of service due to system failure or other reasons while using computers for communications. In addition, if the use of computers for communications results in damage to our hotel or a third party due to behavior that our hotel deems inappropriate, guests will be required to compensate for those damages.

Article 20 (Changes to These Terms and Conditions and the Terms of Service)

1. These Terms and Conditions and the Terms of Service (hereinafter collectively referred to as “these Terms”) are considered standard terms and conditions as defined in Article 548-2, Paragraph 1 of the Civil Code. Our hotel may amend these Terms at its discretion in the following cases.

1. (1) When amendments to these Terms are compatible with the general interests of customers
2. (2) When amendments to these Terms are not contrary to the purpose of the contract, and are deemed reasonable in light of the necessity of making the amendments, the appropriateness of the amended content, and other related circumstances

2. Pursuant to the preceding paragraph, if our hotel amends these Terms, in lieu of notifying guests individually, we will post the information on our hotel’s website, including information about the amendments, the content of the amended Terms, and the date they will go into effect, at least one month in advance.

3. When a customer uses our hotel’s services under the amended Terms after the date that they go into effect, the customer shall be deemed to have agreed to the amended Terms.

Article 21 (Governing Language and Applicable Laws)

Although these Terms may be drawn up in languages other than Japanese, if there is any inconsistency or discrepancy between the Terms and their translations, the Japanese version shall prevail in all aspects. In addition, these Terms are governed by Japanese law. In the event of any dispute arising from these Terms, the Yokohama District Court shall have exclusive jurisdiction as the court of first instance.

Appendix 1: Breakdown of accommodation fees, etc. (related to Article 2, Paragraph 1 and Article 12, Paragraph 1)

*1. Basic accommodation fees follow the price list posted at the front desk.
*2. If the tax law is revised, those revised provisions shall apply.

Appendix 2: Cancellation fees (related to Article 6, Paragraph 2)

*1. The percentage is the ratio of the cancellation fee to the accommodation fee.
*2. Canceling a reservation that spans multiple days will incur a cancellation fee for all applicable dates.

Appendix 3: Hotel Business Act Enforcement Ordinance of the municipality to which our hotel complies (related to Article 5 and Article 7, Paragraph 1)

Terms of Service

In order to ensure a safe and comfortable stay for our guests, our hotel has established the following Terms of Service based on Article 10 of our Accommodation Terms and Conditions. We kindly ask for your cooperation with these matters. If you do not comply, we may be forced to refuse your stay or use of the hotel’s facilities pursuant to Articles 7 and 18 of the above Terms and Conditions, and you may be held responsible. Please be especially aware of this.

Use of Guest Rooms

1. Please check the evacuation route map displayed on the room side of guest room doors.
2. We do not allow minors to stay overnight by themselves unless they have permission from their guardian. (Please print out the "Minor Accommodation Consent Form" from the FAQ page and bring it with you.)
3. A long-term accommodation contract does not give rise to any rights under the Act on Land and Building Leases or other laws related to residence, including tenancy rights or residency rights. (Please refrain from using our hotel’s address for residency registration.)
4. Even if a guest informs us that cleaning is not necessary, we will clean the room at least once every three days for hygiene reasons. The room may be cleaned during the hours specified by the hotel whenever the hotel deems it necessary. Please note your room will be cleaned between 10 a.m. and 2 p.m. during your stay.

Matters to be Observed to Prevent Fires

1. Please do not bring heating or cooking equipment to your room and use it there.
2. Smoking is strictly prohibited in guest rooms, except in rooms where smoking is permitted. Even in rooms where smoking is permitted, be sure not to smoke in areas that may cause a fire (especially in bed).
3. Be sure not to do anything else that could cause a fire.

Matters to be Observed for Security Reasons

1. Please make sure to lock the door when leaving your room during your stay.
2. Please lock the door and use the door guard when you are in the room, especially when sleeping.
3. Please meet any visitors in the lobby. Refrain from meeting them in the guest room. If food and drinks are delivered from outside the hotel, please pick them up in the lobby.
4. Please pick up mail and other items that have been delivered to the hotel at the front desk.
5. If you see anyone who appears suspicious, please contact the front desk.

Payment

1. Fees may be paid in cash or by alternative methods such as traveler’s checks, accommodation vouchers, credit cards, electronic money, or other specified means.
2. Be aware that we do not accept advance payment for shopping, airline tickets, train tickets, taxi fares, postage stamps, luggage shipping charges, etc.

Things to Avoid

1. Please do not bring anything into the hotel that may disturb other guests. This includes dogs (excluding assistance dogs for people with disabilities), cats, birds or other animals, flammable items, items that emit bad odors, or any items that are prohibited by law.
2. Please do not engage in gambling, disruptive behavior, or behavior that may inconvenience other guests within the hotel.
3. Please do not use the guest rooms for purposes other than accommodation, such as conducting business, without the hotel’s permission.
4. Please do not use the hotel’s facilities and equipment at places or for purposes other than those specified, or change any of their settings.
5. Please do not put anything near the windows that might detract from the appearance of the hotel.
6. Please do not distribute advertisements or promotional materials, or sell goods within the hotel without permission.
7. Please note that publishing photos, videos, etc. taken within the hotel for business purposes without permission may be subject to legal action.
8. Please do not leave your belongings in the hallways or lobby.
9. If buildings, equipment, or other items are damaged, soiled, or lost due to reasons other than force majeure, you will be required to compensate for the equivalent amount.